Enhance your customer service capabilities and improve retention with ePASS – a leading online portal for employers and members that strengthens your customer engagement, now and into the future.
ePASS supports the entire superannuation contributions processing life cycle. The solution enables super funds to deliver an extensive menu of online services to employers and members that significantly enhance service delivery and engagement. The employer portal provides employers with a single portal for delivery of contributions to all superannuation funds that their employees may have chosen. The solution supports a range of superannuation and retirement products, including accumulation, defined benefit superannuation and various pension products. Suitable for super funds of any size, ePASS has the proven capacity to handle annual contribution processing for millions of transactions, rapidly and reliably, and can be scaled to your requirements to assist you to comprehensively meet the needs of your employers and members.
Benefiting your business
Increase operational efficiency
With the ability to accept data from multiple payroll systems and straight-through processing, funds can provide quick and easy employer access to ensure accurate contribution information is provided, reducing error rates and improving business productivity.
Enhance customer engagement
With 24/7 accessibility, members and employers can transact anytime, enabling your fund to increase self-service functionality and deliver tailored communications to better engage fund members.
Seamless online experience
ePASS features a user-friendly interface that can be configured to reflect either a super fund or employer’s own branding and integrated with your other administration systems to provide a client-centric online experience.