Customer service across a range of industries has changed drastically in the course of time with new technologies, ideas and innovation.

But is the world of pensions in line with this experience?

We welcomed a warm and insightful chat with pensions expert, Michelle Cracknell CBE for the first of our new series of ‘#BVSinConversation’ with our Emma Napier and Jon May.

In the video below, you can hear about the things we (the industry) need to be doing and thinking about to get DC pensions working better for members. We discuss how best to use tech and data for timely and effective nudges, the role of trustees, and how communications can be improved.

This series will continue with many personalities from around the world of pensions discussing and debating a range of factors. Our aim is to highlight the challenges as well as where improvements are required so that members can achieve a secure financial future.

Stay tuned or head over to LinkedIn or Twitter using hashtag #BVSinConversation for more discussion – and of course, all feedback is welcome.

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