How does taWeb extend a transfer agent’s (TA) services?

It’s a major differentiator. taWeb gives a TA’s clients the ability to access their accounts on a self-service basis via an online portal. They can conduct the great majority of the actions they need – including fund dealing – speeding up the process and without having to contact the TA’s operations desk. That is good news for clients but it is also good news for TAs as it reduces the time spent on telephone enquiries, lifts STP rates and reduces manual intervention.

taWeb is a 24/7 ‘always on’ service. That means investors and distributors can access the precise data they need whenever they need it.

Can any client use taWeb?

Yes. The solution includes two client-facing portals. One is for direct (D2C) investors, including retail, and the other is for intermediaries – financial advisers, distributors, third-party administrators and others.

The investor portal is designed to be intuitive, giving clients real-time access to their account trading data, key documentation, valuations and transactions, account maintenance, dealing and open banking. It is easy to navigate and includes a secure messaging facility. From the TA’s perspective, a personalised, easy-to-use investor portal, together with the ability to provide real-time targeted information, improves client satisfaction and retention.

The intermediary portal gives advisers access to their clients’ accounts and trading, a document library, client account maintenance and adviser charging. Distributors can see real-time data on account valuations and transactions, their distribution history and have access to a document library. Both groups can also deal online.

In addition to the client-facing portals, taWeb equips fund managers and TAs with an admin portal where they can oversee users, monitor portal activity and manage content. This is really powerful as it provides your staff with a real-time, comprehensive view of platform operations. Third-party administrators can develop multiple bespoke customer propositions by customising branding and product messaging.

What about fund managers?

Fund managers can also benefit from using taWeb. They can access register data for oversight purposes, view cash flows in real-time and deal online. taWeb also makes it easier for them to track investor and distributor activity and deliver more targeted communications.

It looks as if the home page dashboard on the intermediary portal has been designed with distributors in mind. Can we change that?

Yes. There are customisation options to let each intermediary personalise the layout and information as required.

How secure is taWeb?

There is an in-built system of two-factor authentication and authorisation provided by the taWeb administrator. But the solution can also accommodate corporate single sign-on to provide a seamless user experience across the enterprise. We work with you to establish your specific integration requirements.

New client onboarding includes integrated identity checking and bank verification. The process integrates with our enterprise workflow solution, Orchestrator, and provides automated verification of an investor’s AML/KYC status. It also facilitates ongoing due diligence and triggers requests for refreshed investor documentation when required.

So does that mean that taWeb shortens the process for new business onboarding?

Yes, indeed. The portals provide a seamless onboarding and registration journey for end-investors, distributors and fund managers, with a facility for uploading supporting documentation. It can all be done very quickly.

What support is there for users?

The Customer Service Centre view gives administration staff access to account data in order to support customer queries. They can also navigate either view to help a specific customer. taWeb also provides for integrated marketing, brand styling and content management, plus user access management. Let us know what you need.

Can we use taWeb across multiple TA systems?

Yes, taWeb can be integrated across multiple TA systems. A key design principle of the solution is its consolidated data view. It can be configured to provide a common user experience across multiple core systems. So your users get a consistent interface, even if your architecture consists of multiple platforms.

About the author

Chris Biddick

Chris Biddick

Managing Director, Transfer Agency

Responsible for all client accounts in the UK and with over 25 years of financial services experience, Chris has previously been responsible for Transfer Agency Operations and EMEA service teams since joining Bravura in 2006.

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