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Meet your super-efficient virtual operations team member, Stanza – a machine-learning system that helps deliver outstanding service to your customers.
Great customer service is critical for any business. But too often it is undermined by inefficient manual processes and human error.
That’s where Stanza can help.
Powered by sophisticated machine-learning and using Natural Language Processing (NLP), Stanza quickly reads and understands the intent of unstructured customer communications – including texts, emails, scanned documents, voice messages and more.
It analyses messages quickly, then indexes them to the right team for actioning – or simply processes them automatically straight away.
Using artificial intelligence to learn and improve, Stanza is smart – and gets smarter every day.
Implement Stanza as a standalone solution or integrate it with your existing CRM – and enjoy the benefits of greater efficiency, lower costs and better service.
Benefiting your business
Streamline your processes
Avoid the inefficiencies inherent in manual processes – helping you reduce costs, prevent rework and meet peaks in demand.
Control your data
Store all your digital data in one place, simplifying your reporting and auditing processes.
Delight your customers
Provide fast and professional responses to enquiries – helping build stronger customer relationships.
HARNESS THE
POWER OF A.I
Stanza uses artificial intelligence to continuously learn and improve in real time – tailoring and optimising its responses to suit your business.
Cut administration costs
Stanza can help your business lower administration costs and allow staff time to focus on more meaningful tasks.
Offer 24/7 support
Be there for your customers around the clock, with enquiries automatically processed before, during and after business hours.
Scale up with ease
When volumes step up, so does Stanza – helping your business effortlessly and cost-effectively meet spikes in demand.
Create seamless data audits
Enjoy a clear view across all your customer communications, helping deliver valuable insights to your business.
Speed up response times
From updating customer details and answering queries to dealing with complaints, Stanza helps you understand your customer’s issues quickly – and respond to them fast.
Track every touchpoint
Enjoy complete oversight of your customer communications, with tracking from first-contact to completion.
Benefit from continuous learning
Stanza uses artificial intelligence to continuously learn and improve in real time – tailoring and optimising its responses to suit your business.