Service Delivery Manager / Project Manager - Melbourne

Job title: Service Delivery Manager / Project Manager - Melbourne
Location: Melbourne

Responsible for: 

The Service Delivery Manager  is responsible for managing the day to day relationships with a portfolio of assigned clients and the effective delivery of all services to those clients.  The Service Delivery Manager will be expected to project manage small to medium projects as part of his/her responsibilities.

Reports to: 

Head of Service Delivery – Portfolio Administration

Key duties:

• Ensure that cordial relationships are maintained with peers within client organizations.
• Ensure that effective communication is maintained with clients.
• Manage effective delivery of all services conducted for the client, including day to day services (billable or non-billable) and projects.
• Process invoices and manage debts.
• Identify services and sales opportunities within client organizations and ensure these opportunities are pursued effectively.

Key skills:

• Excellent interpersonal skills.
• Excellent communication skills both written and oral.
• Effective leadership, coordination and motivational skills.
• Negotiation and dispute resolution skills.
• Effective project management skills.
• Understanding of systems development methodologies and architecture.
• Good knowledge of the Portfolio Administration, Unit Registry  & Financial Services industry.
• Knowledge of Bravura’s software products.

Working Relationships:   

• Head of Service Delivery – Portfolio Administration
• Head of Portfolio Administration
• Other Service Delivery Managers.
• Project Managers and Project Leaders.
• Client management.
• Internal staff both technical and non-technical.
• Project Management Office.
• Finance, Human Resources and Administration staff.

To apply for this position, please send your cover letter and resume to jobs@bravurasolutions.com or contact Beth Tudehope on +61 2 9018 7800